01 · DM
A message or a comment
The customer writes on Instagram, Messenger or WhatsApp — or comments on a post.
AI CHATBOT · FOR E-COMMERCE BRANDS
Answer every customer instantly — even while you sleep.
A chatbot that talks like a person, understands photos and voice notes, connects to Shopify, and closes the order on its own — on Instagram, Messenger and WhatsApp.
- INSTAGRAM DM
- MESSENGER
- SHOPIFY
THE PROBLEM
DMs get answered late, orders slip away, and nobody replies to the comments.
A customer asks about a size, waits, and closes the app. Every late reply is an order that went to another brand.
THE SOLUTION
An AI bot that answers every message instantly, closes the whole order, and replies to each comment the way it deserves.
02 · AI REPLY
An instant reply
The bot understands the text, the photo or the voice note, and answers from your brand’s data: products, sizes, stock.
03 · ORDER
A complete order
It takes the name, address and size, confirms with the customer, and records the order in Shopify.
Customer needs a person? The bot steps back and hands the chat to your team.
MKLABS · WHAT IT DOES
What the bot does, exactly
Answers instantly, day and night
A reply in seconds to every message — late at night and at peak time too.
Understands photos
A customer sends a photo of the piece or a screenshot, and the bot knows what they are asking about.
Listens to voice notes
Customers don’t have to type; they send a voice note and the bot understands and answers.
Tells a question from praise or a complaint
And answers each one the way it deserves — no canned, repeated replies.
Closes the order on its own
Walks the customer through to confirmation and records the order in Shopify.
Knows your stock
Connected to Shopify or your own database, so it only offers sizes and colours you really have.
Replies to comments
On your posts, with a reply that fits each comment.
Hands over to your team
When a chat needs a person, the bot pauses, passes it over, and picks up again after.
FROM THE CHAT
From the chat
Illustrative conversations on a demo store. This is exactly how the bot replies.
DM · PHOTOILLUSTRATIVE · DEMO STORE
Customer: Can I send you a photo of the one I like?
Bot: Send it!
Customer: Photo
Bot: That’s the black hoodie — in stock in M and L. Which size shall I reserve?
WHAT YOU GET
What you get with us
MKLABS · SERVICESFOR · YOUR BRAND
- 01
Instant replies on DMs and WhatsApp
Instagram, Messenger and WhatsApp — and comments too.
- 02
Connected to Shopify or your own database
Products, sizes, stock and orders, from one place.
- 03
Dashboard and analytics
Follow orders and conversations, and who is waiting for your team.
- 04
And we build websites too
If your brand needs a site, we build it with the same feel.
A bot working for your brand
MK-00 · WHO WE ARE
What do we do at MK Labs?
E-COMMERCE
Who we are
MK Labs E-commerce is the online-brands department of MK LABS. We build AI chatbots for brands in Egypt — streetwear and clothing above all — that answer customers on Instagram, Messenger and WhatsApp, connect to Shopify or your own database, and come with a dashboard to follow everything.
We sit with you to learn your brand: the products, the sizes, the shipping, and how you talk to your customers. Then the bot talks the same way.
Part of MK LABSFAQ
Questions people ask
Which platforms does the bot work on?
Instagram DM, Messenger and WhatsApp — and it replies to the comments on your posts too.
Do I need Shopify?
No. We connect it to Shopify if you use it, or to your own database if you run on something else.
Will it tell customers something wrong?
The bot answers only from your brand’s data: products, sizes, stock, shipping and policies. When it is not sure, or the customer needs a person, it hands the chat to your team.
Can I step into a conversation myself?
Yes. Anyone on your team can reply at any time, and the bot pauses until you are done.
Does it really understand voice notes and photos?
Yes. A customer sends a voice note or a photo of the piece they like, and the bot understands and answers it like any text.
Where do I follow orders and conversations?
In a dashboard with the orders, the conversations, and who is waiting for your team.
How do I try it?
Message us on WhatsApp or Instagram and we will set up a trial on your own brand.